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All returns MUST be accompanied by a valid sales
receipt, be made within 60 days from date of purchase, and be in
original package in new and resalable condition.
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All clothing must have original sales tag on garment.
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Used merchandise may not be returned
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All warranty/service claims will be processed according to the
manufacturer’s warranty policies.
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Allow ten (10) business days for purchases made by check
before cash returns are allowed
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Returns purchased by credit card must be applied to the same
card.
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All purchases made with gift card will be credited to a gift
card
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Gift cards cannot be exchanged or returned for cash or credit
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Special order items cancelled or returned are subject to a
20% restocking fee.
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All manufacturing return policies supersede Town & Country Pet’s
return policy
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48 hour warranty on live animals
